Steps To Keep You safe

There are some things that we would like you to be aware of when attending face to face treatment with us. We have outlined them for you below.


1. Our clinicians will be wearing PPE (personal protective equipment) during your appointment with us. This will include an apron, mask, gloves and in some circumstances a visor.


2. You will cancel your appointment if you develop a dry persistent cough, temperature above 37.5°C. sudden loss or change to smell and taste, and if you feel generally unwell.


3. You are required to wear a face mask covering your nose and mouth at all times during your appointment. If there is a medical reason that may prevent you from wearing a mask please let us know prior to the day of your appointment.


4. You are to use the provided alcohol hand-gel on immediate entrance to the clinic. Please try to refrain from using our toilet/bathroom.


5. Please do not arrive earlier than 5 minutes ahead of your appointment time and please be aware if you are late for your appointment we will only be able to use your designated appointment slot due to strict traffic control in the clinic.


6. Please attend your appointment on your own if possible. We understand there may be times when this is not possible if you require a chaperone or assistance. If this is the case please ensure the person attending your appointment has passed the Covid-19 screening questions above.


What is my Covid Risk?

If you answer YES to any of the following questions you are considered to be at high risk of becoming seriously ill if you contract coronavirus.


  • have had an organ transplant
  • are having chemotherapy or antibody treatment for cancer, including immunotherapy
  • are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
  • are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors)
  • have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
  • have had a bone marrow or stem cell transplant in the past 6 months, or are still taking immunosuppressant medicine
  • have been told by a doctor you have a severe lung condition (such as cystic fibrosis, severe asthma or severe COPD)
  • have a condition that means you have a very high risk of getting infections (such as SCID or sickle cell)
  • are taking medicine that makes you much more likely to get infections (such as high doses of steroids or immunosuppressant medicine)
  • have a serious heart condition and are pregnant
  • have a problem with your spleen or your spleen has been removed (splenectomy)
  • are an adult with Down's syndrome
  • are an adult who is having dialysis or has severe (stage 5) long-term kidney disease
  • have been classed as clinically extremely vulnerable, based on clinical judgement and an assessment of your needs

    If you answer YES to any of the following questions you are considered to be at moderate risk of becoming seriously ill if you contract coronavirus.



    • are 70 or older
    • have a lung condition that's not severe (such as asthma, COPD, emphysema or bronchitis)
    • have heart disease (such as heart failure)
    • have diabetes
    • have chronic kidney disease
    • have liver disease (such as hepatitis)
    • have a condition affecting the brain or nerves (such as Parkinson's disease, motor neurone disease, multiple sclerosis or cerebral palsy)
    • have a condition that means they have a high risk of getting infections
    • are taking medicine that can affect the immune system (such as low doses of steroids)
    • are very obese (a BMI of 40 or above)
    • are pregnant – see advice about pregnancy and coronavirus

    Get Advice

    Speak to us or contact your GP about Physiotherapy if you are unsure about getting help.

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